Refund policy

All sales are final.

Weather Protection & Shipping

Customers are responsible for selecting the appropriate shipping method and weather protection for their destination and temperatures during transit.

For destinations outside the immediate surrounding states of Michigan, 3-day shipping or faster is strongly recommended for live plants. Ground shipping can leave plants in transit for extended periods and increases the risk of shipping stress.

Heat protection is required when temperatures are below 55°F. Select a 72-hour or 110-hour heat pack based on the shipping method chosen and make sure the protection covers the full expected transit time.

Cool packs are required when temperatures are above 84°F to help prevent heat stress during transit.

Customers are responsible for making sure their selected shipping method and weather protection are appropriate for the temperatures and expected number of days their plant will be in transit.

Due to the nature of live plants and digital products, we do not offer refunds or returns once an order has been placed.

Live Plants
Plants are living items and may experience normal stress during transit. Minor cosmetic damage, including bent leaves, leaf drop, or slight discoloration, is expected and not considered damage.

All plants are carefully inspected and packaged prior to shipment. If a plant arrives with significant damage or does not survive transit, you must contact us within 12 hours of delivery with clear photos of both the plant and packaging.

Approved claims may be eligible for a replacement or shop credit at our discretion. Refunds are not issued.

Delays caused by weather, shipping carriers, or shipping holds due to unsafe temperatures are not grounds for replacement, credit, or refund. Shipping holds are used to protect plant health.

Shipping and Delivery
Once a package has been transferred to the carrier, we are not responsible for delays, misdeliveries, or damage caused by the carrier.

Customers are responsible for providing an accurate shipping address. Orders shipped to incorrect addresses provided at checkout are not eligible for replacement, credit, or refund.

Digital Products
All digital products, including ebooks, guides, downloads, and subscriptions, are non-refundable. Once a digital product has been delivered or accessed, the sale is final.

Subscriptions
Subscription payments are non-refundable once processed. Changes, skips, or cancellations must be made prior to billing. Shipping charges are non-refundable.

By placing an order with Rooted Plant Shop, you acknowledge and agree to this policy.