Shipping/Plant Arrival
Shipping Policy & Weather Protection
Thank you for shopping with us. We take great care in shipping healthy plants and want to set clear expectations so your plant arrives safely and transitions smoothly into your home. Please review this policy before placing your order.
When We Ship
Orders ship Mondays and Tuesdays only to prevent plants from sitting in mail facilities over the weekend. Orders placed after Tuesday will ship the following Monday. During colder months, ground shipping is not recommended. Heat packs are required and faster shipping may be necessary depending on destination and temperatures.
Weather Protection
Live plants are sensitive to temperature changes. Weather protection add-ons are available on every plant page to help reduce transit stress.
Heat packs are used during colder months to prevent freezing, not to heat plants. Available options include 40-hour (approximately 1.5 days), 72-hour (approximately 3 days), and 110-hour (approximately 4.5 days) heat packs. Reflective R8 thermal insulation is used to help buffer temperature fluctuations during transit.
Important shipping notes
Heat packs work for a limited time
Shipping speed must match the heat pack duration
Ground shipping in winter can take up to a week, especially to the West Coast
West Coast winter orders must ship 3-day or faster
If shipping speed exceeds the protection window, plant safety cannot be guaranteed
Summer Shipping (June–September)
Cool packs and thermal insulation are available to help reduce heat exposure. Faster shipping is strongly recommended during periods of extreme heat.
Shipping Responsibility
Once a package leaves our care, we are not responsible for delays, damage, or loss caused by the shipping carrier or weather conditions. It is the customer’s responsibility to select the appropriate shipping speed, add required weather protection, track the package, receive it promptly, and avoid leaving packages outdoors. Shipping insurance is strongly recommended. If insurance is not selected, transit risk lies with the buyer.
Concerns After Delivery
Any concerns must be reported within 12 hours of delivery and include clear photos of the plant and packaging. Messages received after this window may not be eligible for review or support.
Post-Shipping Recovery
Shipping is stressful for plants. Temporary drooping, soft stems, or leaf drop can occur and does not indicate poor health.
Unpack your plant immediately upon arrival. If the soil is dry, water thoroughly. If it is still moist, wait. Place the plant in bright indirect light and avoid direct sun, heaters, vents, or cold drafts. Allow time to adjust and do not repot, fertilize, or prune for 2–4 weeks. Minor stress usually resolves within 24–48 hours with proper care. Repotting too soon adds unnecessary stress, so wait at least 30 days.
If you have questions, you’re welcome to reach out with photos. We’re happy to guide you. Thank you for supporting our shop and helping your plant transition successfully into its new home.
