Shipping/Plant Arrival
Shipping Policy and Weather Protection
Thank you for shopping with us. Each plant is carefully selected, prepared, and packaged to arrive in the best possible condition. Plants are living items and will continue to grow and change while in our care prior to shipping. Please review this policy before placing your order.
Plant Variability
Each plant is unique. Size, shape, fullness, stem length, and variegation will vary from plant to plant. Photos are examples of the plant type, not the exact plant you will receive. As plants grow and mature, structural changes are normal. This can include longer stems, increased spacing between leaves, and differences in coloration or variegation. Growth continues in our shop and cannot be paused, so your plant may look different from listing photos depending on its stage of growth at the time of shipment.
Shipping Schedule
Orders ship on Mondays and Tuesdays only to prevent packages from sitting in transit over the weekend. Orders placed after Tuesday will ship the following Monday. Shipping timelines begin once your order is fulfilled, not at the time of purchase. During colder months, ground shipping is not recommended. Heat packs are required, and faster shipping may be necessary depending on destination and temperatures.
Weather Protection
Live plants are sensitive to temperature changes. Weather protection add-ons are available on every product page to help reduce transit stress. Heat packs are used during colder months to prevent freezing, not to heat plants. Available options include 40-hour (approximately 1.5 days), 72-hour (approximately 3 days), and 110-hour (approximately 4.5 days) heat packs. Reflective R8 thermal insulation is used to help buffer temperature fluctuations during transit.
Important Shipping Notes
Heat packs are time-limited. Shipping speed must match heat pack duration. Ground shipping in winter can take up to one week, especially to the West Coast. West Coast winter orders must ship 3-day service or faster. If shipping speed exceeds the protection window, plant safety cannot be guaranteed.
Summer Shipping (June through September)
Cool packs and thermal insulation are available to help reduce heat exposure. Faster shipping is strongly recommended during periods of extreme heat.
Shipping Responsibility
Once a package leaves our care, transit conditions are outside of our control. We are not responsible for delays, damage, or loss caused by the shipping carrier or weather conditions. It is the customer’s responsibility to select appropriate shipping speed, add necessary weather protection, monitor tracking, and bring the package inside promptly upon delivery. Shipping insurance is strongly recommended. If insurance is not selected, all transit risk is assumed by the buyer.
Concerns After Delivery
Any concerns must be reported within 12 hours of delivery and include clear photos of both the plant and packaging. Due to the nature of live plants, natural variation, growth changes, or cosmetic differences from listing photos are not considered damage.
Post-Shipping Recovery
Shipping is stressful for plants. Temporary drooping, soft stems, leaning, soil moisture changes, or minor cosmetic damage can occur and do not indicate poor health. Unpack your plant immediately upon arrival. Place it in proper directional light based on its needs. Allow time to adjust and avoid repotting, fertilizing, or pruning for 2 to 4 weeks. Most plants recover within 24 to 48 hours with proper care.
If you have questions, you are welcome to reach out with photos. We are happy to guide you. Thank you for supporting our shop and helping your plant transition successfully into its new home.
ccessfully into its new home.
